Shipping and Delivery
As stated on our website, there is No Weekend Service for our Second or Next Day delivery options.
An overnight order placed on Friday before our 1:00 pm CST cutoff time will ship, however, it would not be delivered until the next business day which would be Monday unless that day is a holiday.
An order placed on Friday after our 1:00 pm CST cutoff time will not ship out and will not arrive at the shipper until the following business day which is generally Monday unless Monday falls on a holiday.
Our business days are Monday through Friday.
Any FedEx 2nd day orders placed after the 1:00 pm CST cutoff time on Wednesday are automatically considered a Thursday order.
The order will ship on Thursday, however, Friday is the first business day in transit and Monday would be considered the 2nd day of delivery as FedEx Express does not consider Saturday in the delivery time as it is not considered a business day.
We will not refund orders for customers who misunderstand the delivery times or overlook this at checkout. Thank you.
Products that ship directly from the manufacturer such as Lifeline Pet Supplies may have additional processing and/or shipping times as they ship from different destinations.
The processing and estimated ship dates are noted on the catalog page, product page, and under the product information in the shopping cart.
Quick Shipping! Orders placed by 1:00 pm CST (Central Standard Time) usually ship out within 1 business day Monday through Friday - Unless an item is on backorder or is shipped directly from the manufacturer
Backorder items will ship at a later date (we try to list the date the item will be back in stock which is generally within 7 days)
Orders Placed after 1:00 pm EST (Eastern Standard Time) on Friday, Saturday, & Sunday: Ship Monday or the following business day if Monday is a Holiday
Packages are delivered during regular business days (Monday - Friday). USPS or FedEx will deliver on Saturday to most areas - Excludes FedEx Express Shipments see next line
(FedEx Express DOES NOT count Saturday as a delivery day i.e. FedEx Priority Overnight, Standard Overnight and 2nd Day)
Saturday, Sunday, and Holidays are not business days and do not count in the delivery time. If an overnight order is placed after cutoff time it will not ship until the next business day. We DO NOT offer Saturday overnight delivery!
Items shipped directly from the manufacturer may take up to 7-10 business days for delivery.
In cases of inclement or severe weather please allow for additional delivery time.
Listing incorrect buying or shipping addresses including typos may delay your order. Please make sure to list your full and correct buying/shipping address at checkout
There is no weekend service for our Second or Next Day delivery options. Therefore, an order that is placed after the 1:00 pm CDT shipping cutoff, or an order that requires additional days in processing (listed on the product pages) will not arrive to the shipper until Monday. This means an order that is placed for Next Day Air on Friday after 1:00 pm CST and a Next Day Air service is requested is considered to be purchased on the next business day. This means it would not be shipped until Monday and would not arrive to you until Tuesday. We cannot refund you for orders that are placed after the cutoff times and are considered next business day or for orders where processing times were overlooked because they are clearly stated on our site.
*Free Shipping - Economy Ground Shipping Only
The discount for free shipping will automatically apply to your cart containing $49 or more worth of qualifying eligible merchandise if the shipping destination is within the United States (Hawaii and Alaska are included). Items from Lifeline Pet Supplies only qualify for free shipping if they are placed in United States 48 (Hawaii, Alaska, and US territories excluded) Qualifying eligible products will be automatically discounted in your cart. Any ineligible products will be charged shipping according to weight and destination.
The shipping discount will automatically appear in your cart at checkout (excluding sales tax and shipping fees after all other discounts are applied) totaling $49 or more in qualifying eligible products.
The Free shipping offer is valid only for orders placed over $49 that are shipped within the United States. We reserve the right to ship via the cheapest method of delivery for these orders which may include multiple packages and shipment methods.
Free Shipping offer is only valid for shipping addresses within the United States.
Additional exclusions may apply and will be noted on the product detail page.
We reserve the right to ship via the cheapest shipping carrier and method depending upon the cost to us.
Shipping methods may be USPS First Class, Ground Shipping, or Priority whatever will be the cheapest cost for us to ship your order.
The delivery times will vary for the free shipping methods but will generally fall within 3-7 business days after your order has shipped.
This can vary greatly and there is no guaranteed time of delivery for the free shipping option.
All items that are shipped under our free shipping promotion will include tracking.
May not be valid with any other discounts or offers. Terms and conditions of this offer are subject to change at the sole discretion of Gold Club Canine Group.
*Please Note: If an item is shipped under "Free Shipping" and is returned the buyer will be charged the original and return shipping cost and that will be deducted from any potential refund.
Shipping Methods We Use
USPS - First Class, Priority Mail, Priority Express Mail, First Class International, Priority International, Priority Express International
FedEx - Home Delivery, Ground, 2nd Day, Standard Overnight, Priority Overnight
FEDEX GROUND/HOME DELIVERY SHIPPING TRANSIT TIMES - Items shipped directly from the supplier/manufacturer may require additional processing/shipping times. Estimated ship times are noted on the product page and shopping cart.
International Customs Fees/Duties
Import charges or duties are not included in the prices listed on our website.
This may vary from country to country depending upon the products you order.
Please check with your countries customs department before ordering so you are aware of any additional charges or fees that may be due once your items arrive.
We will not be held responsible for duties or import charges. Please make sure you are aware of this prior to order.
If an international order is refused you will be subjected to the refused orders charge of 20% and no shipping fees will be refunded.
Shipping Time Frames and Expedited Delivery
We have expedited USPS & Fedex shipping options available for domestic orders.
We offer USPS First Class (2-5+ days), Retail Ground, Priority Mail, Priority Express (Guaranteed), First Class International, Priority International, and Priority Express International
We offer Fedex Ground, 2nd Day, Overnight, plus Fedex One Rate
Please Note: The only guaranteed delivery time service with the USPS we offer is Priority Express. All other forms of delivery are estimated shipping times including Priority Mail.
In addition, the day of shipment is not considered the first transit day
The following day is considered the first transit day as USPS packages go out at the end of the business day which is generally around 4-5 pm EST (Eastern Standard Time).
The only guaranteed money back USPS service currently offered is Express 1-2 day delivery. The delivery time varies by destination.
You will receive tracking information once your order ships to the email you provided at the time of purchase
Please make sure to add the following email to your contacts: email@example.com
You may also track your order by selecting the Arrive app to delivery tracking information to you. You can download the Arrive app on your mobile device app download platform.
Receipt and Inspection
Upon receipt of product, inspect all items for damage before signing the receipt or notify us immediately if any damage is detected, note on the shipper's bill of lading and DO NOT accept the shipment if the product is damaged. If the product is left and there is no receipt of damage contact us immediately. We will ask you to provide pictures of the damaged product and shipping box for verification and we will then submit a damage claim to the shipping services for a refund. We handle all damage and loss claims for our customers. We will always work with you to provide a solution that is acceptable and in a timely manner.
Shipping charges are determined based on the total dollars of the order, shipping weight, the destination of each order, and the service selected.
FOB (larger) items and Drop Ship items (ie. incubators) require more shipping charges because they are classified as an “oversized” item. FOB items are Ground shipping only and do not qualify for free ground shipping.
In order to control shipping costs for our customers on orders with "Free Shipping", GoldClubCanineGroup.com will choose the best shipping carrier and method for each of those orders unless otherwise specified by the customer. If you require a specific time frame of delivery please choose the appropriate method at the time of checkout.
We DO NOT accept C.O.D. orders at this time.
Backorder and Out of Stock Policy
GoldClubCanineGroup.com works very hard to ensure all products are readily available and in stock when you order. If your order includes a back ordered or out of stock item, we will do the following:
Have the product listed as back ordered on the website. Notify you at the checkout of the backordered item. We try to list a date back ordered items will arrive at our facility.
You have the option to leave the back ordered item in your cart or remove it at the time of checkout. Please allow adequate delivery time for back ordered items
Any back ordered items will be shipped separately from the items in stock unless otherwise noted.
If an out of stock error or discrepancy on an item occurs and we are out of stock, we will contact you prior to shipping to allow you to cancel the order or wait for the item to be shipped when it becomes available again.
Orders outside the U.S.
International orders and all orders outside the 48 lower United States will incur additional shipping charges. If our system is not generating a shipping quote for your destination and you would like a shipping quote, please email your location (along with a postal code) and the items you wish to purchase to GoldClubCanineGroup.com You will receive a quote within the next business day from our customer service team.
You the customer are responsible for any customs, duties, or taxes that may occur.